Control: 1.17 Ensure a support role has been created to manage incidents with AWS Support

Description

AWS provides a support center that can be used for incident notification and response, as well as technical support and customer services. Create an IAM Role, with the appropriate policy assigned, to allow authorized users to manage incidents with AWS Support.

By implementing least privilege for access control, an IAM Role will require an appropriate IAM Policy to allow Support Center Access in order to manage Incidents with AWS Support.

Remediation

From Command Line:

1. Create a IAM policy for managing incidents with AWS.
   • Create a trust relationship policy document that allows <iam_user> to manage AWS incidents, and save it locally as /tmp/TrustPolicy.json.

      {
        "Version":"2012-10-17",
        "Statement":[
          {
            "Effect":"Allow",
            "Principal":{
              "AWS":"<iam_user>"
            },
            "Action":"sts:AssumeRole"
          }
        ]
      }

2. Create the IAM role using the above trust policy.

aws iam create-role --role-name <aws_support_iam_role> --assume-role-policy- document file:///tmp/TrustPolicy.json

3. Attach 'AWSSupportAccess' managed policy to the created IAM role:

aws iam attach-role-policy --policy-arn arn:aws:iam::aws:policy/AWSSupportAccess --role-name <aws_support_iam_role>